FAQ

FREQUENTLY ASKED QUESTIONS

A deposit for your booking forms a contract which we will honour. 

Off Peak: A deposit equivalent to one nights tariff is payable at time of booking for any cancellation outside of 14 days prior to the arrival date, a $50.00 cancellation fee will apply and the balance of deposit will be refunded. If cancelled within 14 days of arrival date, there will be no refund. 

Peak Periods: A deposit equivalent to 50% of total tariff is payable at time of booking deposits will not be refunded and if the booking is cancelled or the guest leaves early then full payment will be required. Special Bookings: Special booking and cancellation conditions apply for groups. Refunds: Refunds are also not provided if an occupant elects to vacate the site / cabin prior to the booked date of departure. 

Damage/Security Deposit: A Damage Deposit of $300 is required on arrival. This will be collected by credit card. You should be re-imbursed within 7 days of checkout. Your deposit will be refunded in full via credit card subject to an inspection of the property and no damage being found.

COVID19 Travel Restrictions.  If there are changes in the government imposed COVID19 travel regulations which directly prohibit guests from leaving their homes to travel or prohibit travel to Hamilton, bookings and deposit paid can be transferred to another date. Valid for 12 months.  Refund of deposit paid will not be provided. Where guests are unable to travel due to their own personal heath issues or concerns, the standard peak or off peak cancellation policy applies.

CANCELLATION POLICY

PET POLICY

Sites - Pets allowed at Manager's discretion. Park Pet Rules apply. 

Cabins - Sorry, no pets. No bookings will be accepted or honoured for cabins where patrons bring a pet. Visitor's pets are not permitted in cabins, on cabin verandas or near cabin areas.

Dog Shows - Cabin bookings will be accepted with show dogs upon the undertaking that dogs will not enter cabins, cabin verandas or be tied to cabins & that dogs will have their own accommodation provided ie dog trailer or similar. Park Pet Rules apply.
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