Frequently Asked Questions

You can book online via our booking page, call us on (03) 5572 3348, or email info@lakehamilton.com.au. Same-day bookings are subject to availability and are best arranged by calling us directly.

Cabins require a 2-night minimum stay; some peak-period bookings (public holidays and school holidays) require a 3-night minimum. Powered and unpowered sites have a 1-night minimum.

Yes — a deposit of one night's accommodation is required to secure your booking, with the balance payable on arrival. We accept credit card, debit card and cash payments.

Free cancellation is available up to 7 days prior to your arrival date, with a full refund of any deposit paid. Cancellations within 7 days of arrival may forfeit the deposit paid. No-shows will be charged the full booking amount.

Check-in is from 2:00 PM and check-out is by 10:00 AM. Early check-in (subject to availability) and late check-out may be available for a small surcharge — please enquire at reception.

Our office is staffed until 8:00 PM. For arrivals after 8pm, we can arrange a late arrival — please call ahead on (03) 5572 3348 before your arrival so we can make the necessary arrangements for you.

Keys, site allocation and all relevant park information are collected from the reception office, which is staffed daily from 8:00 AM to 8:00 PM. Our friendly team will be happy to answer any questions you have about your stay and the local area on arrival.

Yes — our swimming pool is solar-heated to a comfortable temperature and is open from October through to April each year. A children's wading area is also available.

Yes — high-speed Wi-Fi is included free of charge for all guests throughout the park. The password is available from reception on check-in. Our network supports streaming, video calls and general browsing.

Absolutely! Our covered gas BBQ shelters are complimentary for all guests and are cleaned and well-maintained daily. Multiple covered BBQ areas are located throughout the park, each with picnic tables and seating.

Pets are welcome on powered and unpowered sites with prior approval. Pets are not permitted in cabins, ensuite sites or glamping tents. Please contact us before booking to discuss your requirements and ensure we can accommodate your pet. All pets must be kept on a leash at all times within the park.

Yes — linen including fitted sheets, pillowcases, doonas and bath towels are included in all standard, deluxe and family cabin bookings. Budget cabin guests can bring their own linen (BYO) or hire from reception for a small fee.

All cabins except the Budget Cabin are fully self-contained with their own private kitchen (with full cooking facilities), bathroom (shower, toilet and vanity), living area and outdoor entertaining area. The Budget Cabin shares the park amenities block and has use of the camp kitchen.